• Back To Search
• Quick Apply
• Register Now
• Send Me More Jobs Like This

• SloughSL1
• Posted 13th Dec 2010
• 
• Posted by: VW Group-Audi
• Salary: Neg' basic/Excellent OTE
• Job Type: Permanent
• Reference: 861KA
• This job has been viewed 124 times since it was posted.

Job Description

This exciting opportunity exists within our Slough Audi Centre

• *All candidates must follow the online application process**

Audi is a manufacturer of exquisite cars – beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers’ desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.

Job Purpose: To be the focal point of contact for Audi customers requiring servicing or repair to their vehicles.

Managing the flow of information between the workshop, the rest of the Audi Centre and the customer, delivering excellent customer service at all times.

As an Audi Service Advisor, your Key Objectives will be:

To manage all service telephone and walk-in enquiries on behalf of the Audi Centre

Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out

Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system

Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation

Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Audi Centre procedures

Understand and adhere to Audi Brand service requirements

Maintain safe working practices and abide by the working rules and standards of the Audi Centre

Maintain product knowledge on the full Audi range

Maintain relevant systems ensuring accuracy at all times

This role requires an individual with proven experienced gained in an Automotive Service Advisor role and a background within a main dealership is essential. Exposure to the Volkswagen Group; specifically Audi is high advantageous but we will look at other brand experience if the applicant is able to demonstrate the required level of skills in customer service, etc.

• *Strictly no Agencies**